Customer care
Returns & Refunds
We want you to love every order. Here's how returns and refunds work.
Eligibility
Because our products are perishable food items, we only accept returns for items that arrive damaged, defective, or incorrect. Please contact us within 7 daysof delivery with a photo of the issue.
How to request a return
- Message us on WhatsApp (+65 8847 1374) with your order number and a photo.
- We'll review your request within 1β2 business days.
- If approved, we'll arrange a replacement or a full refund.
Refund timeline
Approved refunds are processed to your original payment method within 5β10 business days, depending on your bank or card issuer.
Non-returnable items
- Opened or partially used products (unless defective).
- Items returned more than 7 days after delivery.
- Sale or clearance items marked as final sale.
Need help?
Reach our team at +65 8847 1374 or on WhatsApp.
